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Community Beginner ,
/t5/illustrator-discussions/guides-are-not-showing-when-i-pull-them-from-the-ruler/td-p/8573636 Sep 03, 2016 Sep 03, 2016
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Ok so i'm pretty new to the program, the guides have been working but have suddenly stopped.
I can see the dotted lines when i pull from the ruler but when i release they don't show and disappear.
The layer is unlocked, i have smart guides ticked, i've checked and i'm not hiding guides, my colour is set to cyan.
So what am i doing wrong.
thanks in advance
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4 Correct answers
Community Expert , Sep 03, 2016 Sep 03, 2016
Barbara Ash • Community Expert , Sep 03, 2016 Sep 03, 2016
By any chance is View > Guides > Hide Guides turned on?
Votes 25 Upvotes
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Community Expert , Sep 04, 2016 Sep 04, 2016
jane-e • Community Expert , Sep 04, 2016 Sep 04, 2016
Hi abip1983
Oh, wait, you said "lines", plural—not "line" singular, and you also said you are new to the program. Are you seeing two lines with a cross-hair or one line with an arrow?
Any chance you are dragging from the corner? If so, that is moving the zero point on the rulers. Double-click the corner to put the zero point back.
To drag a ruler, put your mouse further out on the ruler (not in the corner) and drag.
Or double-click in the ruler
Or Shift + double-click in the ruler to snap to the nea
...
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New Here , Sep 25, 2020 Sep 25, 2020
rhythma63935419 • New Here , Sep 25, 2020 Sep 25, 2020
Uncheck 'Trim View' under View and then guides will appear
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Community Expert ,
/t5/illustrator-discussions/guides-are-not-showing-when-i-pull-them-from-the-ruler/m-p/8573637#M26895 Sep 03, 2016 Sep 03, 2016
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What if you make them Lines instead of Dots?
(Preferences > Guides & Grid > Guides > Style > Lines)
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Community Expert ,
/t5/illustrator-discussions/guides-are-not-showing-when-i-pull-them-from-the-ruler/m-p/8573638#M26896 Sep 03, 2016 Sep 03, 2016
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Which system?
Which version?
GPU acceleration enabled?
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Community Expert ,
/t5/illustrator-discussions/guides-are-not-showing-when-i-pull-them-from-the-ruler/m-p/8573639#M26897 Sep 03, 2016 Sep 03, 2016
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Do they work in a new document?
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abip1983 AUTHOR
Community Beginner ,
/t5/illustrator-discussions/guides-are-not-showing-when-i-pull-them-from-the-ruler/m-p/8573640#M26898 Sep 03, 2016 Sep 03, 2016
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yeah tried all of that, its a weird how its just happened, its the 20.1.0 version CC
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Community Expert ,
/t5/illustrator-discussions/guides-are-not-showing-when-i-pull-them-from-the-ruler/m-p/8573641#M26899 Sep 03, 2016 Sep 03, 2016
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Yes, you tried a new document and it works there?
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Community Expert ,
/t5/illustrator-discussions/guides-are-not-showing-when-i-pull-them-from-the-ruler/m-p/8573642#M26900 Sep 03, 2016 Sep 03, 2016
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By any chance is View > Guides > Hide Guides turned on?
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Community Beginner ,
/t5/illustrator-discussions/guides-are-not-showing-when-i-pull-them-from-the-ruler/m-p/8573646#M26904 Dec 09, 2018 Dec 09, 2018
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this helped me, thanks!
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New Here ,
/t5/illustrator-discussions/guides-are-not-showing-when-i-pull-them-from-the-ruler/m-p/11242930#M183056 Jun 26, 2020 Jun 26, 2020
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This helped me as well. Thanks @Barbara_Ash!
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New Here ,
/t5/illustrator-discussions/guides-are-not-showing-when-i-pull-them-from-the-ruler/m-p/11954462#M271377 Apr 07, 2021 Apr 07, 2021
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This also helped! Thank you Barbara!
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New Here ,
/t5/illustrator-discussions/guides-are-not-showing-when-i-pull-them-from-the-ruler/m-p/12543555#M299734 Nov 22, 2021 Nov 22, 2021
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Helpful, Thank you!
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New Here ,
/t5/illustrator-discussions/guides-are-not-showing-when-i-pull-them-from-the-ruler/m-p/13852821#M369656 Jun 09, 2023 Jun 09, 2023
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thank you, this helps me a lot!
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New Here ,
/t5/illustrator-discussions/guides-are-not-showing-when-i-pull-them-from-the-ruler/m-p/13928260#M373057 Jul 11, 2023 Jul 11, 2023
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thank you! This worked for me.
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abip1983 AUTHOR
Community Beginner ,
/t5/illustrator-discussions/guides-are-not-showing-when-i-pull-them-from-the-ruler/m-p/8573643#M26901 Sep 04, 2016 Sep 04, 2016
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Tried opening new document and no I don't have the guides hidden, think I'm going to un install and then request install after that I give in and will have to call adobe
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Community Expert ,
/t5/illustrator-discussions/guides-are-not-showing-when-i-pull-them-from-the-ruler/m-p/8573644#M26902 Sep 04, 2016 Sep 04, 2016
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And you reset your Preferences, correct?
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Community Expert ,
/t5/illustrator-discussions/guides-are-not-showing-when-i-pull-them-from-the-ruler/m-p/8573645#M26903 Sep 04, 2016 Sep 04, 2016
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Hi abip1983
Oh, wait, you said "lines", plural—not "line" singular, and you also said you are new to the program. Are you seeing two lines with a cross-hair or one line with an arrow?
Any chance you are dragging from the corner? If so, that is moving the zero point on the rulers. Double-click the corner to put the zero point back.
To drag a ruler, put your mouse further out on the ruler (not in the corner) and drag.
Or double-click in the ruler
Or Shift + double-click in the ruler to snap to the nearest tick mark
Is that what is happening?
In this first video, start halfway through and skip starting a new document and enabling rulers:
https://www.youtube.com/watch?v=BryRIxbKRlg
This is comprehensive:
https://helpx.adobe.com/illustrator/using/rulers-grids-guides-crop-marks.html
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New Here ,
/t5/illustrator-discussions/guides-are-not-showing-when-i-pull-them-from-the-ruler/m-p/11461564#M245938 Sep 25, 2020 Sep 25, 2020
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Uncheck 'Trim View' under View and then guides will appear
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Community Expert ,
/t5/illustrator-discussions/guides-are-not-showing-when-i-pull-them-from-the-ruler/m-p/11461616#M245942 Sep 25, 2020 Sep 25, 2020
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There was no "Trim View" in 2016.
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New Here ,
/t5/illustrator-discussions/guides-are-not-showing-when-i-pull-them-from-the-ruler/m-p/12869854#M317869 Apr 10, 2022 Apr 10, 2022
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This helped 👍👌
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New Here ,
/t5/illustrator-discussions/guides-are-not-showing-when-i-pull-them-from-the-ruler/m-p/13207463#M336424 Sep 18, 2022 Sep 18, 2022
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helped me in 2022 thanks!
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New Here ,
/t5/illustrator-discussions/guides-are-not-showing-when-i-pull-them-from-the-ruler/m-p/12360436#M289901 Sep 02, 2021 Sep 02, 2021
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drag a line from ruler
or
Ctrl+;
or
View > Grid& Guides > Show Guides
by: Shafeeq N (india, Kerala)
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New Here ,
/t5/illustrator-discussions/guides-are-not-showing-when-i-pull-them-from-the-ruler/m-p/12479700#M296155 Oct 28, 2021 Oct 28, 2021
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This will happen if you are in trim view mode.
(View > Trim view)
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New Here ,
/t5/illustrator-discussions/guides-are-not-showing-when-i-pull-them-from-the-ruler/m-p/13187940#M335422 Sep 08, 2022 Sep 08, 2022
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Recently, I've been having a similar problem where I drag the guide from the ruler (and I know it's not from the corner), but when I release, it doesn't always make the guide. The problem mainly is when I'm trying to make horizontal lines and it's getting a bit frustrating when I'm trying to make objects that I need to be as spot on as possible. I've been using Illustrator for a couple of years now, but I'm really not finding anything online or inside Illustrator that can tell me what it is that's off with making the guides. No locks, no hidden, but still can't make the guide by dragging from the ruler to where I want it after the first one is made.
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Community Expert ,
/t5/illustrator-discussions/guides-are-not-showing-when-i-pull-them-from-the-ruler/m-p/13188439#M335437 Sep 09, 2022 Sep 09, 2022
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Did you read the complete thread and tried out everything that has been written?
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New Here ,
/t5/illustrator-discussions/guides-are-not-showing-when-i-pull-them-from-the-ruler/m-p/13420741#M347670 Dec 14, 2022 Dec 14, 2022
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If anyone else is still having this issue after trying all of these other solutions, make sure that the layer you have selected is not locked.
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